Refund and Returns Policy
This policy sets out the Club's approach to refunds and returns for membership fees, merchandise and products sold by Queensland Saab Club Inc. (the Club). It applies to all members and to anyone who purchases merchandise or products from the Club.
Membership Fees
Membership fees are non-refundable in all circumstances. This includes new membership applications, renewals and any partial period of membership. Once a membership fee has been paid, no refund, credit or transfer will be provided regardless of the reason for non-attendance, resignation, suspension or termination of membership.
Merchandise and Products
The Club sells merchandise and other products from time to time, including clothing, badges and similar items bearing the Club name or logo. Refunds, replacements or repairs for merchandise and products are only available where an item is:
- Damaged
- Defective or faulty
- Significantly different from how it was described or advertised at the time of purchase
Refunds or replacements are not available for change of mind, incorrect size selected by the member where accurate sizing information was provided, or general wear and tear.
Consumer Guarantees
Where merchandise or products are found to be damaged, defective or not as described, members and purchasers may be entitled to a repair, replacement or refund under the consumer guarantees that apply to goods sold in Australia. Nothing in this policy limits any such entitlement.
How to Request a Refund or Replacement
A request for a refund or replacement of merchandise or products should be made in writing to the Club secretary or another authorised committee member, and should include:
- The member's name and contact details
- A description of the item and the date it was purchased
- The reason for the request, including details of the damage, defect or discrepancy
- Photographic evidence of the issue where possible
The Management Committee will assess each request and respond within a reasonable timeframe. Where a refund or replacement is approved, the Club will determine whether this is provided as a repair, replacement item, store credit or monetary refund.
Return of Items
Where an item is to be returned as part of a refund or replacement, the Club will advise the member of the return process. Items should be returned in the condition in which the fault or discrepancy was identified, without further damage caused by the member.
Contact
Questions about this policy, or requests relating to a refund or replacement, can be directed to the Club secretary or another authorised committee member via the contact details published on the Club website.
Last updated: July 2026